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Since a few days I have discovered that I do not have the Cite While You Write add-in available anymore when I want to Cite in Word. How can I recover this?

Windows

To restore the CWYW add-in you can follow the steps below, depending on the Word version you are using.

Word 2007/2010/2013:
  1. Word 2007: Click on the Office icon and select "Word Options." 
    Word 2010/2013: Click on the File ribbon and select "Options."
  2. Click on "Add-ins."
  3. Change the "Manage" options to "Disabled Items."
  4. Click Go.
  5. Highlight any EndNote item(s) and click "Enable."
  6. Click OK.
If prompted, select to allow the file(s) to be loaded by Word. Close and re-open Word when this is done.

Note: With Word 2010/2013, the Ribbon tab may also be unchecked. Click on the File menu and select Options. Click on Customize Ribbon and Check EndNote if it is unchecked. Click OK to display the EndNote tab in the Word Ribbon.

If the option to "Disable all Application Add-ins" is checked in Word 2007/2010/2013, that can also cause the tools to not appear. To turn off this setting, do the following:
 
  1. Word 2007: Click on the Office icon and select "Word Options." 
    Word 2010/2013: Click on the File ribbon and select "Options."
  2. Click on "Trust Center."
  3. Click "Trust Center Settings."
  4. Click "Add-ins."
  5. Uncheck "Disable all Application Add-ins (may impair functionality)" and click OK.
  6. Click OK.
  7. Exit Word and then re-open it.
If you still do not see the tools or you are getting an error message, make sure you have updated EndNote with the latest updates. The directions for installing the updates can be found here. 

Once the patch has been installed, reboot your machine and do the following to configure EndNote X7: 
 
  1. Browse to the EndNote X7 Program Files folder:

    64-bit Machines: C:\Program Files (x86)\EndNote X7\
    32-bit Machines: C:\Program Files\EndNote X7\ 
  2. Run the "Configure EndNote.exe" utility.
  3. Make sure "Configure EndNote components" is selected and click Next.
  4. Select Cite While You Write add-in for Microsoft Office and click Next.
  5. Click Finish.

    Note: The message may read that the Configuration was cancelled. 
  6. Open Microsoft Word and look for the EndNote X7 tools in the ribbon.

Mac

EndNote X5/X6/X7 Mac OS X: After install no CWYW tools in Microsoft Word 2011

The simplest way to get the tools to appear is to open EndNote, and go to the EndNote menu. Select "Customizer" from the EndNote menu. Check the box in front of the "Cite While You Write" option. Click next until the Customizer is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu.

If after following the instructions above the tools still do not appear:

  1. Close Word and EndNote.
  2. Open your hard drive and go to the following folder:
    EndNote X7: Applications: EndNote X7: Cite While You Write
    EndNote X6: Applications: EndNote X6: Cite While You Write
    EndNote X5: Applications: EndNote X5: Cite While You Write
    Copy the file "EndNote CWYW Word 2011.bundle" by highlighting the file and going to "Edit > Copy."
  3. Go to the folder Applications:Microsoft Office 2011:Office:Startup:Word and paste the file, "Edit Paste."
    Note: In non-English versions of Word, the folder named "Startup" may be called "Start" or be in the localized language of Word.
  4. >Start Word, go to "Word > Preferences" and click on "File Locations."
  5. If the Startup folder is not set, highlight "Startup" and click on "Modify". Select the folder Applications:Microsoft Office 2011:Office:Startup:Word and click "Choose."
  6. Click "OK" and close Word.
  7. Start EndNote and then start Word.

Note: If the tools are still not appearing after following these steps, the Visual Basic Component may not be installed for Word 2011. For more information, see this article.

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