EndNote Windows or Mac, Cite While You Write CWYW tools missing or disabled in MS Word

EndNote Windows or Mac, Cite While You Write CWYW tools missing or disabled in MS Word

If you have installed EndNote X7.5 or higher, EndNote X8, EndNote X9 or EndNote 20 and the Cite While You Write (CWYW) toolbar does not appear in MS Word or the CWYW tools do not function as expected, please follow the following instructions:

If you have EndNote X7, update EndNote to version X7.7.1 (latest X7 version).  Update to the latest version (Windows: Help > Check for Updates / Mac: EndNote > Check for Updates). You will need EndNote version X7.5 or higher, EndNote X8, EndNote X9 or EndNote version 20.
To see which version you have on Windows choose 'Help > About EndNote' and on Mac 'EndNote > About EndNote'.

The same applies for MS Word. Update your MS Word to the latest updated version.

If the CWYW tools do not work or the EndNote X7, X8, X9 or 20 CWYW toolbar/ribbon does not appear:

Please follow the Windows or the Mac troubleshooting items:


Check 1

  1. MS Word: Click on the File ribbon and select 'Options'.
  2. Click on 'Add-ins'.
  3. Change the 'Manage' options to 'Disabled Items' (bottom of the screen).
  4. Click Go.
  5. Highlight any EndNote item(s) and click 'Enable'.
  6. Click OK.

Try the CWYW tools again.


Check 2

  1. Close MS Word and browse to the EndNote Program Files folder:

    64-bit Machines: C:\Program Files (x86)\EndNote X7\
                               C:\Program Files (x86)\EndNote X8\
                               C:\Program Files (x86)\EndNote X9\
                               C:\Program Files (x86)\EndNote 20\
    32-bit Machines: C:\Program Files\EndNote X7\
                               C:\Program Files\EndNote X8\
                               C:\Program Files\EndNote X9\
                               C:\Program Files\EndNote 20\
  2. Run the 'Configure EndNote.exe' utility.
  3. Make sure 'Configure EndNote components' is selected and click Next.
  4. Select Cite While You Write add-in for Microsoft Office and click Next.
  5. Click Finish.
    Note: The message may read that the Configuration was cancelled.
  6. Open Microsoft Word and look for the EndNote X7,the EndNote X8, the EndNote X9 or EndNote 20 tools in the ribbon.


Check 3

After installing the EndNote X7, the EndNote X8, the EndNote X9 or the EndNote 20 Cite While You Write (CWYW) toolbar/ribbon was available in MS Word, however after restaring MS Word it has disappeared. EndNote X7, EndNote X8, EndNote X9 or EndNote 20 is not visible or active.

  1. Start MS Word as ‘Administrator’:
      Start > Run > RIGHT mouse click MS Word > More > Run as administrator
  2. Go to: File > Options > Add-ins
  3. Choose ‘Com Add ins’ and click ‘Go’.
  4. Check ‘EndNote Cite While You Write’ and click ‘Remove’.
  5. Close MS Word.
  6. Start MS Word again as ‘Administrator’:
      Start > Run > RIGHT mouse click MS Word > More > Run as administrator
  7. Go to: File > Options > Add-ins
  8. Choose ‘Com Add ins’ and click ‘Go’.
  9. Click ‘Add’.
  10. Browse to folder:
      EndNote 20: C:\Program Files (x86)\Common Files\ResearchSoft\Cwyw\20\
      EndNote X9: C:\Program Files (x86)\Common Files\ResearchSoft\Cwyw\19\
      EndNote X8: C:\Program Files (x86)\Common Files\ResearchSoft\Cwyw\18\
      EndNote X7: C:\Program Files (x86)\Common Files\ResearchSoft\Cwyw\17\
  11. Select/Click ‘EndNote Cwyw.dll’

    If this file isn't available please follow up 'Check 2' Windows (above) first.
  12. Click ‘Ok’.
  13. Close MS Word.
  14. Start MS Word as normal.
  15. Now the EndNote toolbar should be available.


Check 4

  1. Browse to 'C:\Users\[USERNAME]\AppData\Roaming\Microsoft\Templates\Normal.dotm'. Rename the 'Normal.dotm' to 'Normal.dotm_bak'. MS Word will re-create the file when restarted.
  2. Start MS Word


Check 5

With Word 2010/2013/2016/2019, the Ribbon tab may also be unchecked.

  1. Click on the File menu and select Options.
  2. Click on Customize Ribbon and Check EndNote if it is unchecked.
  3. Click OK to display the EndNote tab in the Word Ribbon.


Check 6

If the option to 'Disable all Application Add-ins' is checked in MS Word, that can also cause the tools to not appear. To turn off this setting, do the following:

  1. MS Word: Click on the File ribbon and select 'Options'.
  2. Click on 'Trust Center'.
  3. Click 'Trust Center Settings'.
  4. Click 'Add-ins'.
  5. Uncheck 'Disable all Application Add-ins (may impair functionality)' and click OK.
  6. Click OK.
  7. Exit Word and then re-open it.



Check 1

  1. EndNote 20 (X9, X8 or X7.7.1): Start EndNote 20 (X9, X8 or X7.7.1).
  2. Open Word. In Word, click on the Word menu and select About Word. Make sure this reads at least version 15.23. If you do not have this version click on the Help menu and select Check for Updates. Follow the steps to update Word.

    EndNote 20 (X9, X8 or X7.7.1): Close Word and go to EndNote.
  3. Click the EndNote menu and select 'Customizer'.
  4. Check the box in front of the 'Cite While You Write' option.
  5. Click next until the Customizer is finished. Open a library.
  6. Then open MS Word and check the Ribbon for the EndNote tab.  (NOTE: The EndNote CWYW tools no longer appear under the Tools menu; rather appears as a separate tab in Word).


Check 2

  1. Close Word and EndNote.
  2. Open your hard drive and go to the following folder:

    EndNote 20: Applications: EndNote 20: Cite While You Write

    EndNote X9: Applications: EndNote X9: Cite While You Write

    EndNote X8: Applications: EndNote X8: Cite While You Write
    EndNote X7: Applications: EndNote X7: Cite While You Write
  3. Copy the file 'EndNote CWYW Word 201X.bundle' by highlighting the file and going to 'Edit > Copy'.
  4. Go to the folder '[Hard Drive Name] : Library : Application Support : Microsoft : Office365 : User Content : Startup : Word' and paste the file, 'Edit > Paste'.

    Note: If you have trouble finding the above location you need to click on Finder (in the Dock the icon of a face) to the right of Finder click on the Go menu then click on Computer then click on the Macintosh Hard Drive. You should then be able to follow the path above.
    Note: In non-English versions of Word, the folder named 'Startup' may be called 'Start' or be in the localized language of Word.
  5. Start Word, go to 'Word > Preferences' and click on 'File Locations'.
  6. If the Startup folder is set to any location, highlight 'Startup' (see above note at item 3) and click on 'Reset'.
  7. Click 'OK' and Quit Word.
  8. Start EndNote and then start Word

    Regarding step 3:

    NOTE: If you do not see the "EndNote CWYW Word 201X.bundle" file in the "Applications: EndNote 20: Cite While You Write" folder (or if this file is not the most up to date version), you can follow these steps: 
    Download a copy of the latest EndNote online tools here. Run this file and follow the steps to install the tools in Word.

EndNote CWYW Bundle OS X Sierra 10.12 MS Word

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