EndNote and Big Sur and Apple M1 chip compatibility

The below will also work for systems running Apple Big Sur.

Please note we are still testing compatibility with the Apple M1 chips. We will note any known issues and workarounds on this article as we continue our testing and work on permanent solutions.

Some customers with M1 machines have reported an error message stating that MS Word can’t load an add-in. The workaround for this is to set MS Word to open with Rosetta.

1. Quit EndNote and MS Word.
2. Open Finder and go to the Applications folder.
3. Highlight the Microsoft Word app file by clicking on it once. Note: You do not need to launch MS Word, just highlight it.
4. Go to the File menu at the top of your screen and choose Get Info.
5. Under General, check the option for Open using Rosetta.
   
   


6. Open Microsoft Word to confirm the error message does not occur.

If the following error still occurs with normal visible and available EndNote 20 CWYW and 'Open Using Rosetta' check box is checked (in case of a M1 chip): This version of the EndNote application is not compatible with Cite While You Write. The copy of EndNote currently running is located at: "/Applications/EndNote 20/EndNote 20.app

Please follow the Mac, Check 2 troubleshooting items:

Please contact us if you have difficulties with these steps, or run into any other issues running EndNote on M1 machines.