As soon as your order has been processed, you’ll receive an e-mail with Order Details (please check the folder with Junk E-mail if you have not received it). In this e-mail you will find the download link for the software. Possibly this link is being blocked by your e-mail program, in that case follow these steps to download the software:
- Go to shop.researchsoftware.com (or click 'Shop' at www.researchsoftware.com).
- Click 'Login' (header, right top). You will be redirected to our identity provider id.esdnow.com.
- When you have logged in, you will be sent back to the 'My Account' shop environment (click on 'My Account' if you are on another page in the shop).
- Now you get to see the details of your account, orders and downloads (My orders, My wishlist and Downloads & licenses).
- Click the order number of your order to see the order details.
- Click 'Downloads & licenses' to see your license info and download link.
FAQ category