Follow these steps to retrieve your old orders:
- Go to shop.researchsoftware.com (or click 'Shop' at www.researchsoftware.com).
- Click 'Login' (header, right top). You will be redirected to our identity provider id.esdnow.com.
- When you have logged in, you will be sent back to the 'My Account' shop environment (click on 'My Account' if you are on another page in the shop).
- Now you get to see the details of your account, orders and downloads (My orders, My wishlist and Downloads & licenses).
- Click on 'My orders' or 'Downloads & licenses' and scroll down to view your order(s) below the header 'Historical orders'.
FAQ category